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Electric Bike Manufacturer FAQ
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Customization ProcessQ1: What is the first step in customizing an electric vehicle? A: First, you need to contact the sales department of the electric vehicle factory or express your customization intention through its official website or customer service channels. After that, the factory will arrange professional personnel to communicate with you and understand your basic needs, such as vehicle model category, general purpose, expected style and other information. Q2: How is the design scheme determined during the customization process? A: The factory's design team will provide preliminary design sketches or concept diagrams according to your needs, and then communicate with you repeatedly to modify the details. You can put forward specific requirements in terms of appearance color, styling elements, functional configurations and other aspects. The design team will adjust and optimize by considering factors such as feasibility and aesthetics until the final design scheme is determined. Q3: How long does it take from determining the scheme to starting production? A: Generally speaking, if the design scheme does not need major modifications and the factory's raw materials are fully prepared, production can usually start in about 1 to 2 weeks. However, if complex design changes are involved or raw materials need to be specially purchased, it may be extended to 3 to 4 weeks or even longer.
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Can I order spare parts?We have all the parts list available for sale.
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How about the shipping?Preferably, our customers have their own freight forwarders. Of course, we can also arrange freight for our customers.
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What’s the minimum order quantityNo minimum order quantity
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Is sample order available?Yes, sample order is acceptable.
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Could i do OEM to use my own LOGO or design on goods?Yes. When you place a big quantity order, we can use your own LOGO or your language manual etc.
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Customization ScopeQ1: What parts of an electric vehicle can be customized? A: In terms of appearance, you can customize the body color (including special colors and two-tone combinations, etc.), car sticker patterns, and body materials (within the selectable range). Functionally, you can customize the battery's cruising range, motor power, and add smart devices (such as Bluetooth connection, navigation system, etc.). For the interior, you can customize the seat material, dashboard display style, etc. Q2: What are the limitations of customization for the factory? A: Some customization requirements that do not meet safety standards and regulations cannot be satisfied. For example, excessively increasing the maximum speed of the vehicle beyond the legal range. At the same time, if the customization demand involves raw materials that the factory cannot obtain or functions that cannot be realized by technology, customization cannot be carried out. Moreover, the factory generally has a minimum order quantity requirement. Customization may not be accepted if the quantity is lower than this number.
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How long is the producation leadtime?Normally within 30 days, depends on the quantity and models that our customers order.
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What certificate do you have for Hoverbaord?We have CE/EMC/MD/ROHS/LVD/UL2272/R&TTE for hoverbaord. Also the ISO9001/BSCI certificate
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How about warranty?We offer 1 year warranty for battery and motor., 6 months for PCB board.
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